Non consumable and consumable.
Gear (non consumable)
Under Australian consumer law in the event of a warranty issue, the customer is responsible for the return postage of the product. If the warranty issue is valid (not by fault of the customer) we will of course send you a replacement item and cover the shipping costs no problems.
D.O.A. Refund or replacement for dead on arrival. Please contact GrumpyVapes within 7 days of receiving the product. A refund or replacement will be provided.
*Note the performance and longevity of a personal vaporizer is related to the care and maintenance provided by the consumer. It is the consumers responsibility to ensure proper care and maintanence of their device and accessories.
All other products are considered consumable products, such as juice and atomizers or coils and batteries, these come with a D.O.A. warranty only. Please keep in mind with regards to juice that flavour is subjective. And everyone has different tastes. Also different setups can effect the flavours. If you have any queries please use the ‘contact’ page and GrumpyVapes will respond as soon as possible.